Refunds and Returns Policy for Itai Web Solutions
Effective Date: 22nd October 2024
At Itai Web Solutions, operated by Web Art, we aim to provide high-quality website design and development services tailored to the needs of small businesses. This Refunds and Returns Policy outlines the conditions and process for requesting a refund or cancellation of services. Our goal is to ensure a fair and transparent process for both parties.
By purchasing our services, you agree to this Refunds and Returns Policy. If you have any questions, please contact us at [email protected].
1. Overview of Services
Since Itai Web Solutions offers customized website design and development services, which are digital products, our refund and return policy differs from policies applied to physical goods. These services include consultations, website design, website development, and any other related digital products.
2. Eligibility for Refunds
Refunds are available under the following circumstances:
- Cancellation Before Work Begins: You may request a full refund if you cancel the service within 7 days of purchase and before work has commenced on your website.
- Cancellation During Development: If you cancel after work has started but before it is completed, a partial refund may be available. This refund will account for the work completed up to the point of cancellation.
- Post-Completion Refunds: Once the website is delivered and approved, refunds are generally not available due to the customized nature of the product. However, we will address any technical issues related to our work under our support and maintenance terms.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- If significant progress has been made on the project and you decide to cancel midway without reasonable cause.
- If you request design or feature changes that were not included in the original agreement after the completion of the website.
- If the website has been delivered and approved by the client, or if the website has been live for more than 14 days.
4. Timeframes for Refunds
We aim to process all refund requests promptly. Once your request is approved:
- Full refunds (before work begins) will be processed within 14 business days.
- Partial refunds (after work starts) will be calculated based on the amount of work completed and issued within 21 business days.
Please note that the actual receipt of the refund may depend on your payment provider.
5. How to Initiate a Refund Request
To initiate a refund request, please follow these steps:
- Contact Us: Email us at [email protected] with your request. Please provide your order number, a description of the service you purchased, and the reason for your refund request.
- Evaluation: Once we receive your request, we will evaluate it based on the work completed. We may contact you for additional information if necessary.
- Confirmation: If the refund is approved, we will notify you by email and begin processing your refund.
6. Service Cancellations
If you wish to cancel ongoing services, please contact us as soon as possible. Any cancellations are subject to the terms described in this policy, and refunds may be issued according to the conditions outlined above.
7. Fees and Costs
- Service Fees: Refunds may be subject to a deduction for service fees incurred during the course of the project (e.g., third-party service costs, domain registrations, or any other additional services specifically purchased for your website).
- Refund Processing Fees: Depending on your payment provider, transaction fees may be deducted from your refund.
8. Exceptions
We reserve the right to review and approve refunds on a case-by-case basis. If you believe you have unique circumstances that justify a refund outside of the conditions mentioned above, please contact us directly.
9. Customer Support
If you have any questions or concerns about our refunds and returns policy, or if you need assistance, please reach out to our customer support team. You can contact us at:
- Email: [email protected]
- Address: Haifa, Israel
Our customer support team is here to assist you and will respond to your inquiries as quickly as possible.